Back to home

Privacy Policy

Last updated: 30 August 2026

CQ Speechie ("we", "us", "our") is committed to protecting your privacy and the privacy of your child. This policy explains what personal and health information we collect through this website, how we use it, and how you can access or correct it. As a health service provider, CQ Speechie handles personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

When you use the enquiry form on this website, we collect the information you choose to provide, which may include:

  • Your name, email address and phone number
  • Your child’s age
  • Funding type (e.g. private, Medicare, NDIS)
  • Any details you share about your child or your enquiry in the message field

We do not use tracking cookies or analytics software on this website, and we do not automatically collect browsing data beyond standard technical information (such as IP address) that may be processed by the third-party services described below.

How we use your information

We use the information you provide to:

  • Respond to your enquiry and arrange appointments or waitlist placement
  • Provide speech pathology services, including assessment and therapy planning
  • Meet our record-keeping obligations, including those related to Medicare and NDIS funding where applicable

We will not use your information for any other purpose without your consent, and we do not sell or trade personal information.

Third parties & where your information goes

This website uses a small number of trusted third-party services to operate:

  • FormSubmit — processes and forwards enquiry form submissions to our email inbox. FormSubmit may process this data on servers located outside Australia.
  • Google Maps — embedded on this site to show our clinic location. Google may collect technical data (such as your IP address) when the map loads.
  • Google Fonts — used to display website typography. Google may process technical data when fonts are loaded.

We do not otherwise share your personal or health information with third parties except where required by law, or with your consent (for example, when liaising with a referring GP, school or allied health provider as part of your child’s care).

Data storage & security

We take reasonable steps to protect the personal and health information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Clinical records are stored securely and retained in line with our professional and legal obligations as a health service provider.

Access & correction

You can ask us for access to the personal information we hold about you or your child, or ask us to correct it, at any time. To do so, contact us using the details below.

Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact us

CQ Speechie
70 Harrow Street, West Rockhampton QLD
Phone: 0467 800 056
Email: bec@cqspeechie.com.au

This policy is provided as a general starting point for a small allied health practice and does not constitute legal advice. We’d recommend having it reviewed by a professional familiar with Australian health privacy obligations before relying on it, particularly regarding NDIS and Medicare record-keeping requirements specific to your practice.